Return and Exchanges

Thank you for choosing llora Singapore. We are committed to providing you with premium-quality products and exceptional service. Please review the following terms and conditions regarding purchases of our bags.

All Sales Are Final

• No Refunds or Exchanges: All purchases of bags from llora Singapore are final. We do not offer refunds, returns, or exchanges on bag purchases under any circumstances.

Quality Assurance

• Each bag undergoes a meticulous quality control process to ensure it meets our high standards before being made available for purchase.

• We encourage clients to inspect their selected items thoroughly in-store before completing the purchase.

Customer Responsibility

• By completing your purchase, you acknowledge and accept that all sales are final.

• The client is responsible for verifying the specifications, style, and condition of the bag prior to purchase.

Exceptional Cases

• If you have any questions or concerns about your purchase, please contact us within 7 days of purchase for an assessment. Please note that manufacturing defects do not include wear and tear, damage caused by misuse, or alterations.

• llora Singapore reserves the right to determine whether a product qualifies as a manufacturing defect and to offer appropriate remedies, which may include repair or replacement at our discretion.

Policy Updates

• We reserve the right to update, modify, or amend these terms and conditions at any time without prior notice.

By purchasing from llora Singapore, you agree to abide by these terms and conditions. If you have any questions, please contact us at +65 6665 0062 or info@llora.com.